🔁 Returns and Refund Policy
Last Updated: May 17, 2025
At NAZ PC COMPUTER PARTS AND ACCESSORIES SHOP, we want you to be fully satisfied with your purchase. If you are not completely happy with a product, you may be eligible for a return, exchange, or refund—subject to the terms below.
🛍️ Eligibility for Returns
You may return a product within 7 days of the purchase or delivery date if it meets the following conditions:
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The item is in its original packaging
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The item is unused and in resellable condition
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You present the original receipt or proof of purchase
🚫 Items Not Eligible for Return
We do not accept returns for the following:
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Software or digital licenses
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Opened or used consumables (e.g., thermal paste, cleaning sprays, etc.)
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Products with physical damage, burn marks, or signs of tampering
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Custom-built PCs (unless defective)
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Clearance or marked-down sale items (unless defective)
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Change of Mind
🔄 Exchanges
We may offer an exchange for:
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Items delivered damaged or defective out of the box
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Wrong items delivered (must be reported within 24–48 hours of delivery)
To qualify for an exchange:
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The product must be complete, with all original packaging and accessories.
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You must return the product for inspection before an exchange is approved.
💸 Refund Process
Refunds are issued only when a return is approved and:
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Replacement stock is unavailable
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An item was charged but never delivered
Refund details:
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Refunds are processed within 3–7 business days
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The refund will be issued via the original payment method
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For cash purchases, refunds will be provided via cash or bank deposit
Please note: A restocking fee of up to 10%may apply for non-defective returns.
🚚 How to Request a Return or Refund
Please contact us via any of the methods below to initiate a return:
📧 Email: [email protected] / [email protected]
📞 Phone: 09175880616 / (02) 7119-6596
📍 In-Store: G/F RN BLDG 17 Shaw Blvd, Brgy San Antonio, Pasig City
When reaching out, please include:
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Your full name
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Date of purchase
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Product details
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Reason for return/refund
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Photo/video of the item (if applicable)
⚖️ Warranty-Related Returns
If your item is within warranty and defective, we will guide you through the warranty claim process. Warranty terms vary by brand and product type—please refer to your warranty slip or receipt for specific conditions.
📝 Changes to This Policy
We reserve the right to modify this Returns and Refund Policy at any time. Updates will be posted on this page with the new effective date.
Thank You!
We appreciate your business and will do our best to make any return or refund process as smooth as possible.